FAQ
— When will I receive my order?
Each piece is made to order. Production takes 3–7 business days before shipping. Estimated delivery times:
- United States: 3–6 business days
- Canada: 4–7 business days
- United Kingdom: 6–10 business days
- European Union: 6–10 business days
- Mexico: 7–12 business days
- Brazil: 10–15 business days
- Japan: 6–10 business days
- Australia: 6–12 business days
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International: 10–20 business days
— Where are your products made?
We work with a global print-on-demand partner. Orders are produced and shipped from the facility closest to you to ensure efficient delivery.
— Will I be charged customs or import fees?
For international orders, customs duties or import taxes may apply depending on your country. These charges are not included and are the responsibility of the customer.
— My order hasn’t arrived. What should I do?
Before contacting us, please:
- Double-check your shipping address
- Check your shipping confirmation and tracking details
- Contact your local post office
- Ask neighbors in case the package was received on your behalf
If everything appears correct and your order is still missing, contact us at info@krydn.com with your order number.
— Do you offer returns or exchanges?
Please refer to our Return & Refund Policy for full details.